Frequently Asked Questions

Everything you need to know about your DELSEY PARIS journey.

How can I register my luggage warranty?

You can register your warranty online via our official website by creating an account and providing your proof of purchase and the unique identification code found on your product's warranty card.

What is the standard shipping timeframe for orders?

Standard delivery typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.

How do I reset the combination on my TSA lock?

To reset your TSA lock, set the dials to the current opening code (0-0-0 by default), press the reset button with a pen, select your new code, and slide the latch to lock in the new combination.

What is your return policy for online purchases?

We offer a 30-day return policy for unused items in their original packaging. Please initiate your return through our online portal to receive a prepaid shipping label.

Are DELSEY PARIS products eco-friendly?

Many of our collections, such as the CHATELET AIR 2.0, feature interior linings made from 100% recycled materials (rPET) as part of our commitment to sustainable travel.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.