Returns & Exchanges

DELSEY PARIS offers a 30-day return policy on all unused products in their original packaging to ensure your complete satisfaction with our premium luggage and travel accessories. Items must be in brand-new condition with all original tags attached to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Shipping Label

  Download and print the prepaid shipping label provided through the portal and securely attach it to your original shipping box.

• 3.
  Drop Off Package

  Take your package to the nearest authorized carrier location to ensure a tracked and safe delivery back to our warehouse.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.